How To Handle Negative Facebook Reviews

If you have a Facebook business page on social media, community management is critical to your online reputation.

Effectively handling negative reviews will build your following and increase customer engagement.

Here is my approach to handling unfavorable Facebook reviews:

I would respond to every bad review with a solution to the reviewer’s problem. After delivering the solution, I would kindly ask the reviewer if they would re-consider their review rating.

Community management is a problem-solving game. Keep following up, treating comments as “support tickets” to ensure the customer experience is optimal.

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