Trev

I make stories.

How To Handle Negative Facebook Reviews

If you have a Facebook business page on social media, community management is critical to your online reputation.

Effectively handling negative reviews will build your following and increase customer engagement.

Here is my approach to handling unfavorable Facebook reviews:

I would respond to every bad review with a solution to the reviewer’s problem. After delivering the solution, I would kindly ask the reviewer if they would re-consider their review rating.

Community management is a problem-solving game. Keep following up, treating comments as “support tickets” to ensure the customer experience is optimal.

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Advice on Finding Digital Marketing Clients

On Facebook Groups, one question that came up was in regards to growing your clientele as a digital marketer.

Wait, if you are a marketer, shouldn’t you be able to find your next client?

It depends on the knowledge and experience of the marketer. Perhaps they are skilled at data and analytics, but they struggle with sales and direct client acquisition (as most digital marketers do).

I like to help aspiring entrepreneurs, and here was my advice (paraphrased):

In the long-term, creating blog content on your own website and helping others will get you clients organically. I wrote epic blog posts for awhile and started to realize that my new coaching clients would find me via Google Search. Instead of applying for a job on Upwork every day, I began to focus more on my content.

Owning 100% of your content is nice (especially considering the recent Google+ fiasco). I’ve been experimenting with Quora (except they could shut down at a moment’s notice too), but nothing says Digital Marketing Expert like a really helpful blog post about your niche.

My ultimate set of recommendations:

1. Define your ideal customers in your area (lawyers NEED digital marketing help, as an example).

2. Create an epic blog post tailored to them, with call-to-action at the end.

3. Answer the ideal customer’s questions, wherever they are hanging out, and share the epic post when feasible.

If anyone is looking to grow their digital marketing practice, finding that first client is a great positive boost to the initial momentum. Then it’s about repetition and hustle every day.

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Business Lessons from Schindler’s List

If I could recommend a movie to anyone in business, I would suggest Schindler’s List, a 1993 war drama by director Steven Spielberg (buy it on Amazon).

I love watching movies. The cinematography. The compelling storyline. The characters. Their on-screen development.

There is always a lesson to be learned from watching film, and I had several emotions come up after watching Schindler’s List.

The most powerful feeling that I had after watching this movie was that it’s good to be good.

Seems logical, yet how many of us treat others respectfully? With care and devotion?

We could all learn a lesson or two from real-life German businessman Oskar Schindler, who saved the lives of countless Jewish people during the Holocaust by employing them in his factories.

In this film, we see that good can be the answer.

If you are employing people, how do you treat them? Perhaps there is opportunity for more kindness beyond our standards.

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